YSS had just completed its 3 year Matrix assessment in June 2015 and we are delighted that YSS has retained its accreditation. This assessment involved service users, volunteers, staff and partners, and took place in Worcester, Wellington and in Shrewsbury offices. We particularly wish to thank all the service users and volunteers for attending these meetings, together with our staff and partners.
Matrix is a quality kitemark for organisations like YSS who provide IAG (Information, Advice and Guidance) to service users. Organisations who hold the Matrix ‘kitemark’ are assessed every third year to ensure standards remain high.
Read the report: YSS Accreditation report 2015
You may have heard about IAG in connection with careers advice/advisors but the IAG we provide to our service users is much more far reaching than careers advice and is about guiding, signposting and providing information. In fact, everything we do in most of our projects is about providing IAG whether this be to our service users, families, young people, our staff and our Volunteers.
Assessor Ali Jackson’s feedback was very complimentary. ” All YSS’s strengths were still there and I have identified even more! I found the process of evaluating YSS fabulous and straightforward.”
Our main strengths identified included:
The clarity of understanding everyone involved in the organisation (staff, clients, Stakeholders) has around why they are there, what they are doing, what the mission and aims are.
The staff conference was seen as a big improvement and extremely beneficial, particularly to those staff who don’t work directly with clients.
Managing limited resources.
Service flexibility and delivery. Responsiveness mentioned by partners a lot.
Use of volunteers to support the service users is a big improvement. Good for clients good for staff.
Evaluations and reports have improved, especially the RAG ratings, feedback and the distance travelled. Generally all the management information systems have improved across the projects.
Well done everyone!