Service User Insights & Testimonials

Lifelines is a video made of three case studies from some of our YSS services. The video produced by the DRP group, shows the journey of these individuals and the kind of support YSS provides to them. All case studies are anonymised and performed by actors. This video speaks to the diversity of our services, the needs of our service users and the support we provide. YSS is a charity working across Worcestershire, Herefordshire, Shropshire and Warwickshire to support vulnerable individuals in our local community to overcome obstacles, feel they belong and thrive.

YSS is a charity rooted in the local communities of Worcestershire, Herefordshire, Shropshire, Telford & Wrekin and Warwickshire. We are often seen as the glue between those who are socially isolated and the wider community. It is often difficult to understand what support we can provide to people within our local communities. This video is a description of what this support can look like, so do watch this video, produced by the DRP group, to find out more.

Have you ever wondered what being a young carer really feels like? Young Carers and Young Adult carers spend a significant amount of time caring for someone else. With the covid-19 pandemic 40% of young carers have said that their mental health has gotten worse. Feelings of anxiety, stress and uncertainty about the future is what describes our young carers even after the restrictions have been lifted. Watching this video will really help you understand what it means to be a young carer during the pandemic.

This is a powerful video explaining our YSS #MORSE service which is currently operating across Worcestershire, Herefordshire, Shropshire, Telford and Wrekin. It is a service funded by the West Mercia PCC and it is a partnership between the West Mercia Police, the West Mercia OPCC, the Shropshire Fire and Rescue service and the Worcestershire & Herefordshire Fire and Rescue service. The project is an innovative service looking at the behavioural side of approaching a driving offence. To find out more watch our short video.

Andrew was allocated a YSS Key Worker in November 2021 who met with him after completing an initial assessment over the phone. He was homeless so was living in a tent away from anyone who would put his safety at risk. The YSS Connect Key Worker helped Andrew complete a few referrals. Soon he was given a trial period with an accommodation provider where he could move in by late November. The Key Worked reassured him that they would look at funding for his first month’s rent, and made an agreement with the accommodation provider. After several unsuccessful applications, the YSS Connect Key Worker managed to secure rent funding for Andrew through the YSS hardship fund. Andrew is no longer in arrears or under probation, and is doing really well where he is placed. 

Jason was referred to YSS Remember Veterans by Liaison & Diversion after coming into contact with the Criminal Justice System. Jason was supported across several areas, such as mental health and wellbeing, employment and training, and relationships. Jason’s support has now come to an end, with a positive outcome which makes our job worthwhile. 

‘Remember Veterans made me feel very comfortable at all times, I thought it was excellent. Lisa, my RV Link Worker, was professional at all times and compassionate whilst being supportive also. Without Lisa and others, I probably would not be here now. She even offered to support my family if they thought they would need it. At a very low point I was fortunate to be forwarded to yourselves and from the onset I was assisted, advised & comforted’